Terms of Service

Orders

All Extrent Woodworks custom products are made to order. Production times vary depending on order volume and complexity. Please contact us for estimated production times.

Shipping

We strive to ship your order promptly, typically within 1-3 days after completion. We offer worldwide shipping, but please be aware of any applicable import fees and taxes, which are the responsibility of the customer.

It's important to provide a secure delivery location, as we cannot be held liable for lost packages after they are marked as delivered by the courier.

Extrent Woodworks as a small business cannot be responsible for errors due to the shipping/delivery company.

Returns/Exchanges

We want you to be delighted with your purchase. If you're not completely satisfied, you have 14 days after receiving your item(s) to return the item(s) in unused condition, with original packaging.

Custom work, including personalized items, are not eligible for returns.

Shipping costs for exchanges are the responsibility of the buyer, unless the exchange is due to an error on our part.

Refunds are subject to inspection and may be denied or offered a partial refund if the item is not in its original condition.

Your satisfaction is our priority at Extrent Woodworks. We're dedicated to providing you with timeless pieces that enhance your home and life.